Refund policy

Last updated: 22 October 2026

At Stukkie Huis & Kie, every shirt is printed to order. If your shirt arrives damaged, faulty or different from what you ordered, please get in touch so we can help put it right.

Damaged, faulty or incorrect items

Email info@stukkiehuis.com as soon as you notice a problem. Include your order number, a description of the issue and clear photos of the shirt and packaging where possible. Please contact us within 30 days of delivery where possible so we can investigate promptly. This request does not limit rights you may have under applicable law.

We will review the issue and arrange an appropriate replacement or refund for a confirmed damaged, faulty or incorrect item. You will not be asked to pay return postage to resolve an error or defect for which we are responsible.

Size, colour and change of mind

Because shirts are printed for each order, we do not accept returns or exchanges simply because you change your mind, choose the wrong size or colour, or no longer want the item. Please check the design, colour and size before paying, and use our Size Guide to compare measurements with a shirt that fits well.

Small differences in colour caused by screen settings or minor measurement variations are not necessarily faults. If the item materially differs from its description, please contact us so we can review it.

Please contact us before sending anything back

Do not post a return to the address on the parcel or to a business contact address. If a return is needed, we will provide the correct address and instructions after reviewing your request.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. We will help where possible, but once printing has begun we may be unable to make changes or cancel it. Any cancellation or refund rights that apply by law remain unaffected.

Refunds

We will email you when a refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to show the money in your account. If more than 15 business days have passed after approval, please email us.

For gifts, refunds go to the original purchaser’s payment method. Bank fees and exchange-rate differences are determined by your payment provider and may affect the amount received in another currency.

Your rights and our help

This policy does not exclude any rights or remedies that cannot be excluded under applicable consumer law. For help with your order, email info@stukkiehuis.com.